Exchanges/ Returns

Matakii trusts that you will be happy with your unique purchase from our online boutique store!

However, if a change of mind occurs Matakii will gladly exchange an item within a two week period, providing the items are in a original condition with original tags attached. Matakii does not refund any items due to change of mind. 

To return an item simply either bring a copy of your online order and items into our store at 217 Rocky Point Road Ramsgate 2217 and you are able to exchange using our in store expanded range of stock. If an item cannot be exchanged on that day we are able to offer you an in store credit note which is valued for three months from date of issue.  

Alternatively, you are able to post your item back to our PO Box address and email us at matakiishop@hotmail.comu in regards to the item or size you would like to exchange for. It is at the customers expense to post the item back to us however as part of our customer service policy we will post the exchanged item back to you free of charge.